The Telephone Consultation

The Telephone Consultation:

 

TOP TIPS FOR TELEPHONE CONSULTING

Top 5 tips for remote consulting

10 tips for telephone consultations about CV (1)

Telephone Triage – How to maximise your effectiveness consulting with your patients (9 mins)

 

Red Whale- remote consulting (1)

 

COVID programme
Quick Telephone Consultation Tips https://portal.e-lfh.org.uk/Component/Details/634669 eGPlearning – webpage guidance
Video consulting https://portal.e-lfh.org.uk/Component/Details/634673 eGPlearning – video
Top tips for video consultations for the beginner https://portal.e-lfh.org.uk/Component/Details/634677 Wessex LMCs – podcast
Video consultations: information for GPs https://portal.e-lfh.org.uk/Component/Details/634681 BJGP – PDF guidance
Covid-19:remote consultations https://portal.e-lfh.org.uk/Component/Details/634685 BMJ – infographic
Handbook for remote consultations Edition 1 https://portal.e-lfh.org.uk/Component/Details/634689 Peer reviewed GP guidance – PDF
Remote Total Triage Model in General Practice https://portal.e-lfh.org.uk/Component/Details/634061 NHSE/I – e-learning

 

Returning clinicians (excluding GPs) This is specifically for CCAS – re 111 service and sits outside the main COVID programme
Remote management of suspected and known Covid-19 https://portal.e-lfh.org.uk/Component/Details/615201 CCAS – PDF

 

 

RCGP tips here https://elearning.rcgp.org.uk/mod/page/view.php?id=10551#RCGP

 

Roger Neighbour’s video on compassion.  https://elearning.rcgp.org.uk/mod/page/view.php?id=10557

 

How to break bad news over the phone.